Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! That is a small independent e-commerce company located in Columbus, OH that focuses on handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome way to relax or kick back, try a cigarette.
As with any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it works out, the delay was not because of the economy, but to a problem with Brightpearl’s end of the year shipping plan. In the end, the issues with the shipping system were enough to really put us on our guard for another six months as we planned for the second quarter of our year.
Unfortunately, we didn’t have much time to prepare, once we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much count on the electric tobacconist to meet up all of our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still nearly there. We had to learn how to better advertise and market our e cigarettes and vaporizer products to increase the fascination with them.
We have been happy to report that quarter, we saw a dramatic upsurge in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that we are being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. This is something we are going to have to address on the next half a year.
Besides an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than ever before. The unfortunate news is that we have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we have been in a position to operate it with a minor level of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that we are providing free expedited shipping for most orders.
Among the other areas we’ve seen an increase in recently is in the number of people calling our hotline and requesting service. More often than not they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that we have a returns policy set up. Because of this policy, we have been overwhelmed with the number of calls and emails we have been receiving. It’s clear that people are currently experiencing an increased number of calls and reports from our valued customers. Despite the inconvenience, we are always glad to provide in-kind services like a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we have witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we’ve implemented a crisis replacement policy in place for several electric Tobaccconists, regardless of their holiday status. While this hasn’t prevented us from experiencing customer concerns podsmall.com and reports, it has significantly reduced the volume of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists battle to cope with extended repair times. We regret to talk about, but it may be the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement also to continually improve our customer experience, we have been taking every step necessary to address any issues our customers could have. In addition to hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.